See your CATS CSAT hit 100%? Try Klaus for free AvomaĪvoma is an intelligent assistant that helps you transcribe your calls to get summarized notes and actionable insights from every conversation. Want your support interactions to be consistent? Plus, you’ll even be able to collect deep analytics about your support that allow you to make data-driven decisions. You can filter out which tickets you’d like to see, review conversations, and start leaving valuable feedback that helps your agents develop. With Klaus, you can create custom scorecards based on your company’s internal quality standards and start assessing how well your support agents are meeting these criteria. Klaus is a customer service quality assurance platform for reviewing conversations, coaching agents, and boosting customer retention. So without further ado, here are the 9 best Aircall integrations that will take your voice support to the next level. These integrations can help to further boost the quality of phone support you provide.īut which are the very best of the bunch? Well, that’s what we’re going to be looking at today. If you are new to Aircall, be sure to consult our network and system requirements guide to make sure that you're in tip-top shape before reaching out.The name Aircall is almost synonymous with the phrase cloud-based phone system.Īs one of the most-trusted call center platforms, Aircall comes with a host of powerful features like Power Dialer, Call Conferencing, Skill-based routing, IVR, and Real-Time Modifications, which equips you with (almost) everything you need to streamline your phone support.īut for all those extra-special features you need, Aircall offers over 90 integrations with the apps you love and use every day. This will be organized between you and a member of our Technical Team at a time most convenient for you. If we are not able to solve the issue for you straight away, we may also ask to organize a screen-sharing session with you so that we can resolve the issue faster. Where are you located in the world? Are you using a home network setup? The name of your Aircall account or email login to Aircall.Īre you new to Aircall and having a hard time with configuration? We can help get you set you up with our Onboarding team if necessary. Unique call examples (call UUID number- at least 3)įinally, be sure to tell us who you are! We will need: Is it just you experiencing the issue, or are your colleagues also having the same issue?Īre you able to send any helpful visuals? What is the exact behavior of the issue at hand? Be sure to provide us with as many details as possible (phone application issue, call quality troubles, calls not logging into your CRM, etc.)ĭo you see or hear any error messages in your Phone application?
What information should I include when I submit my ticket? In order to help you as quickly and efficiently as possible, we’ll need you to gather as much information as possible from the start. 💡 Before you send over a ticket, be sure that you have cleared your browser or application cache as this can solve certain basic issues. Here is a quick guide on retrieving the call UUID. The first thing you’ll need to do is to collect the call examples to send to our support team. If you would like to speak with our Support in either Spanish or German, please raise a ticket or reach out by phone.įrom the Phone application, click on your User Icon in the lower right-hand corner to open up Settings. ⚠️ Please note that chats are not currently supported in Spanish or German, and all Spanish/German chats will be redirected to our English chat. ⚠️ Please note: with Aircall's Support Portal, only Aircall Users/Admins will be able to access old tickets and create new ones.Īs a customer, you can access our Live Chat from either the Dashboard (if you are an Admin) or through the Aircall Phone application in the Help & Support section.įor English, the chat is open Monday through Friday, 24/5.įor French, the chat is open from 9 a.m. If you require technical, number porting/purchase, or billing assistance, please submit a ticket at /hc/en-gb. If you have a problem, let us know - we are here to help! Aircall aims to provide a perfect Phone system, but we understand that questions/problems might arise.
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